If you are having trouble logging into the website, you can try changing the following settings on your computer.
Privacy Settings
-Istaria requires cookies to log into the web site.-
  • At the top of the Internet Explorer window, click "Tools" then click "Internet Options"
  • Click the "Privacy" tab
Option A:
  • Check that the slider bar is set to Medium High, Medium or Low
Option B:
  • Click the "Sites" button just below the slider bar
  • Enter "istaria.com" (without the quotes) and click "Allow"
  • Click "OK"
Security Settings
-Istaria uses security certificates to help ensure safety when accessing the web site-
  • At the top of the Internet Explorer window, click "Tools" then click "Internet Options"
  • Click the "Security" tab
  • Click the "Trusted Sites" icon – this is a green circle with a check mark
  • Click the "Sites" button
  • Enter https://play.istaria.com (without the quotes) and click "Add"
  • Click OK
  • Click OK
Privacy Settings
-Istaria URL's need to be allowed under Privacy in Internet Explorer
  • At the top of the Internet Explorer window, click "Tools" then click "Internet Options"
  • Click the "Privacy" tab
  • Click the "Sites" button
  • Enter "http://play.istaria.com/" (without the quotes) and click allow
  • Enter "https://play.istaria.com/" (without the quotes) and click allow
  • Click OK
  • Click OK
Content Settings
-Istaria content is not automatically approved in IE-
  • At the top of the Internet Explorer window, click "Tools" then click "Internet Options"
  • Click the "Content" tab
Option A:
  • Disable the Content Advisor by clicking the Disable button
Option B:
  • Click Settings
  • Enter your password for Content Advisor
  • Click "OK"
  • Click Approved Sites
  • Enter: https://play.istaria.com
  • Click "Always"
  • Click "OK"
  • Click "OK" (again)
Trouble Installing ActiveX Launcher
-When you click the Play Istaria button, you may receive an error message stating "The Istaria Patcher is not correctly installed." and are informed that "The ActiveX control was not installed on your system."-
If following the security steps above and confirming you are a local administrator doesn't resolve the problem, you can manually install the ActiveX Launcher.
This is sometimes required where internet security software is blocking ActiveX controls from installing, but you are unable to configure the internet security software to allow ActiveX installs.
To manually install the ActiveX Launcher, perform the following steps:
  • Download the ActiveX control by pasting the link below into your browser and pressing Enter:
    https://play.istaria.com/controls/launcher.ocx
  • You will be prompted to either save or open the file. Click Save and specify "c:\program files\virtrium" as the destination folder. Do not specify "c:\program files\virtrium\istaria" as the destination folder.
  • You have now downloaded the ActiveX Launcher. Register the ActiveX Launcher by clicking Start then clicking Run and typing:
    regsvr32 "C:\Program Files\virtrium\launcher.ocx"
    Note: The quotes above are required
  • You should receive a message that says, "Succeeded". If not, confirm you have downloaded the control to "c:\program files\virtrium" and are entering the text correctly.
  • Close all web browsers and log back in to https://play.istaria.com
  • You should now be able to launch Istaria.
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